Posted
17-May-2023
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Accounting/Finance, Legal
Location(s)
Luxembourg - Luxembourg - Luxembourg
The Senior Manager – Company Secretarial and Corporate Governance is responsible for daily interactions with our external clients and business partners concerning their operational and procedural queries. Aside contact with the clients and external business partners you will also interact with various internal teams including Fund Administration, TA, Compliance, Legal and any other teams.
JOB SUMMARY
Clients’ Services:
- Possess an excellent understanding of all Company Secretarial and Corporate Governance aspects, and be able to represent the department
- Manage the statutory requirements of Luxembourg (and other jurisdictions), listed and unlisted, entities, with supervision
- Be the first point of contact for team members, coach and train them, including delegating work and reviews
- Assist with the creation and maintenance of various internal tracking spreadsheets and daily/weekly/monthly reporting, as well as participate in collection and collation of KYC documents for client files
- Manage and mitigate risk, within the day-to-day activities and escalate as appropriate
- Provide exceptional client service and be an escalation point for clients on all Company Secretarial and Corporate
- Participate, as necessary with the structuring of transactions
- Communicate with clients, (tax) advisors, lawyers, notaries, other professionals, government institutions and other
- Takes action across various departments to implement solutions to resolve escalated issues
- Proactively work with clients and internal teams on Company Secretarial and Corporate Governance servicing challenges and enhancements
Governance
- Remain knowledgeable of industry developments and changes particularly in the regulatory space
- Apply information from communications regarding new products, industry environment and regulatory requirements to make decisions that are in the best interest of the clients
- Maintain a good understanding of Company Secretarial and Corporate Governance policies and procedures and ensure they are adhered to on a daily basis
- Ensure any issues, errors or complaints are escalated accordingly, and adequate steps are taken to resolve and prevent future occurrences
- Proactively work with the other operational teams to ensure issues are resolved to the satisfaction of the client
- Identify gaps/risks within current model and work on process improvements Identifies, anticipates, and creates opportunities within all policies & procedure guidelines and customer service standards to achieve operational, productivity and quality objectives
- Recommends and adheres to continuous improvement concepts
Operational Development
- Effectively coordinate and oversee special processing situations and projects through clear and effective communication and excellent organisation skills
- Continually review processes for maximum efficiency and make necessary changes where necessary
- Minimize overtime and to implement additional efficiencies as automation projects are completed
- Develop the Company Secretarial and Corporate Governance Department, coached and trained subordinates to reach qualitative and quantitative targets
Team Management
- Ensure adequate staffing levels are in place, to meet both daily and future business requirements
- Manage resources for example, ensure a schedule is in place to cover the various tasks and skill set of the team members
- Participate in the interview and selection process for job applicants where appropriate
- Organize and conduct training with staff on client specific nuances as well as arranging cross training to develop depth and breadth of knowledge
- Conduct annual performance appraisals and provide regular feedback based on goals for direct reports
- Provide mentoring, assistance, guidance and support to the managed team
- Ensure regular team meetings where attendees would actively participate
What are we looking for?
- Between 5 and 10 years’ experience in the Company Secretarial and Corporate Governance position preferably within a management company or financial and corporate services provider
- Experience in Domiciliation, Company Secretarial and Directorship services
- Experience in team management
- Extensive responsibility dealing with day-to-day issues as well as planning and executing projects/ initiatives
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills, and adept at communicating with all levels of the business and technical stakeholders of the organization
- Understanding of operational risks and related controls, audit and internal control frameworks
- Well organized with strong administrative skills, team spirit, flexible and self-motivated
- Demonstrable experience of working accurately and with attention to detail
- Knowledge of Luxembourg AML / KYC requirements
- Good proficiency of Microsoft Office (Word, Excel)
- Ability to work autonomously and remain calm under high pressure
- Strong business ethic, service minded, be able to meet deadlines under pressure, eye for details, analytical and problem-solving skills
- Graduate in business and/or corporate law and have ideally qualification experience in a similar position gained within a corporate services provider or law firm in Luxembourg.
- Fluency in English. Any other language will be considered as an asset
What do we offer?
- Be part of an international team – our team in Luxembourg has more than 30 nationalities
- Permanent contract
- Competitive salary and bonus
- Employee benefits (lunch vouchers, complementary health insurance and pension scheme, Sympass card)
- 30 days of holiday
- Career opportunities and growth
- Hybrid way of working
This position is available immediately. This is a unique opportunity to boost your career within the world's largest commercial real estate services and investment firm.
If your experience matches to the job description above, our People team will be happy to contact you.
The personal information you provide in your job application will be treated confidentially at all times and will be processed in accordance with the applicable data protection law, in particular the General Data Protection Regulation (GDPR).
In compliance with the law of 23rd July 2016, the selected candidate will be requested to provide a criminal record (section 3).
