Want to boggle the minds of a few thousand perfect strangers? Leave people elated, albeit wistfully recognizing they may have just ended the experience of their lifetime?
Great! We are looking for a dynamic General Manager to lead the San Francisco market as we activate and transform some of the city’s most awesomazing buildings into a premier event space portfolio. You will be responsible for the Sales team as they work with ever-ready event planners seeking alternatives to the humdrum hotel ballroom and ho-hum convention center. You will manage our unflappable Production and Operations team to help clients turn pipedream PowerPoints into heart-stopping, spine-tingling events that amaze and inspire. And you will be in charge of our Facilities team to make sure our venues are in tip-top shape and in an event-ready state.
Who We Are
We are Non Plus Ultra — a passionate gang of compulsive go-getters, resourceful space-makers, and community-building do-gooders. We activate historic, one-of-a-kind real estate properties by partnering with global brands, visionary artists, and community leaders to create unparalleled experiences. Iconic, timeless, unique… our San Franicsco venues include the landmark Palace of Fine Arts, the versatile San Francisco Mint, and the expansive SVN West. We work with our partners to create incredible performances, elevated experiences, large-scale conferences, community activations, and mind-blowing events with some of the world’s largest companies including Facebook, Gucci, Pepsi, Refinery 29, etc. We trade in the improbable, dabble in the unimaginable, and go to the edge of what is possible for our partners — that is, after all, non plus ultra.
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Who You AreYou’re a self-starter with contagious energy and a commitment to customer success. You are excited to recreate the awesome success Non Plus Ultra has achieved elsewhere in San Francisco. Your finger is on the city’s pulse and you’re feeling the thundering thump of immense opportunity. You are also a creative thinker, extreme listener, and team player. You set high goals (because those are the most fun to crush). You speak our language (which, importantly, does not have a word for ‘No’ but does have a seemingly infinite number of ways to say ‘Yes’). You have no time to waste complaining about what is broken because you’re too damn busy fixing it. You’re looking for a job that doesn’t dim your shine at a company that allows you to burn your brightest.
Digging it? Here are some more details.
Responsibilities
Business Management
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Flat out “own” the San Francisco business;
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Formulate annual business plans that align strategic company goals with regional goals, including goals/targets for each of your venues and individual team members, including budget and personnel plans in collaboration with Leadership
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Manage overall city market P&L, including event-level and strategic initiative budgets; work with CFO and Controller to ensure clear and up-to-date financial information.
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Make sure company SOPs and core values are followed, and SOP’s are improved upon as necessary; produce executive-level reports on progress against goals, team and customer health metrics, and other salient KPIs in collaboration with COO.
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Engage with city, local trade, community, and neighborhood stakeholders as an advocate for events and hospitality in the region specifically and as an active corporate citizen more generally.
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Engage with Bay Area real estate developers, property owners, brokers, and agents to be aware/build a pipeline of potential properties to add to the venue portfolio
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Lead the partnerships with city-affiliated organizations (e.g. San Francisco Travel, Visit San Francisco, etc.) to develop and operate open-space and pop-up activations that promote both revenues and community engagement goals
- Work with GMs for other markets to foster productive cross-market communication and share/promote departmental best practices.
Team Management
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Manage and develop a team of highly intelligent, absurdly motivated, and unbelievably positive experts across all our “skill positions” – Sales, Production, Operations, and Facilities – and foster a culture that rewards collaboration, and success as it relates to the business goals and owns up to and corrects issues.
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In collaboration with HR, recruit, hire, and onboard, new team members and ensure they understand their roles, expectations, and the company culture and set them up for success.
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Monitor and evaluate the performance of team members. Provide regular feedback, conduct performance reviews, identify areas for improvement, and recognize and reward achievements. Support team members’ professional growth by offering training, mentoring, and coaching, and create a safe space for sharing feedback and ideas.
- Ensure that the personnel strategy is aligned with our event cycles with enough support during busy times and planned projects during down times.
Sales & Marketing
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Manage Head of Sales and work with Marketing teams to
- Hit the revenue targets and sales KPIs for the next 4 quarters.
- Develop and adapt pricing strategy to optimally manage the calendar for all venues;
- Grow long-term, repeat business opportunities by developing strategic and collaborative relationships with clients at the executive level;
- Seek growth opportunities by developing new business relationships in collaboration with the Business Development team.
- Generate qualified leads and provide all tools necessary for selling our venues
Production & Operations
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Manage Production team to ensure events:
- Are well-executed and clients are beyond satisfied from the moment the sale is closed through the final load out;
- Have all required event-specific permits and be available to interface with senior regulatory officials as required;
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Have event-level budgets and final event-level P&L’s to ensure accuracy and profitability;
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Supervise Operations team to ensure:
- Inventory and purchasing of product are well handled
- Events are timely and adequately staffed with qualified personnel and in a manner that is compliant with internal and regulatory requirements.
Property Management and Permitting
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Manage relationships with venue landlords;
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Manage Facilities team to ensure that
- venues are 24/7 event-ready and in full code compliance;
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vendors, including janitorial, trash, pest, etc. do their job;
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Supervise construction projects through Facilities as needed for venues;
- Develop portfolio expansion opportunities.
What are we looking for
- 5+ years of general venue management experience with direct P&L responsibility
- General understanding of commercial facilities/property management
- Experience in managing a sales team in the event or hospitality industry with annual revenues greater than $5 million
- Proven experience providing a high level of client service
- Strong leadership skills
- Posses a general familiarity with employment practices compliance
- Ability to learn and use digital tools (Google Suite, CRM systems)
- Strong verbal and written communicator who is client-oriented and driven to close
- Ability to identify and proactively communicate issues before they become problems
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Must be:
- a self-starter that thrives in a fast-paced, entrepreneurial environment
- have strong problem-solving skills and a solution-focused approach to managing the business
- metrics-driven and detailed-oriented to track and execute opportunities well
- able to design/implement needed processes (sometimes from scratch)
- strong team player to make our company even better
- Able to move throughout the San Francisco venues in a timely manner
- Must be able to walk up and down stairs, be able to lift 25 lbs, and sit/stand for a long period of time
Hours, Pay, and Benefits
- Compensation is $110k to $150k plus profitability-based incentives.
- Flexible vacation, health benefits and access to 401(k)
- Access to fantastic events
NPU is proud to be an Equal Opportunity Employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.
OK, one last thing
Not a good fit? Then please share this. We don’t have to tell you. You know you’re awesome. Awesome people tend to befriend other awesome people. Pass this on, help us out, and introduce a friend to a possibly life-changing move. Sounds like a pretty solid minute, to us!
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